What is Klarna and how does it work?Updated 22 days ago
Klarna is a payment provider that can be used to make purchases through our website.
Klarna provides a try before you buy service which can allow up to 30 days before payment is due. This timeframe applies to UK customers only and for other countries this may vary.
Klarna is interest free, however, late fees can apply if you miss your payment date.
You must be 18 or over to use Klarna and have a registered address and bank account. Eligibility may also differ depending on your credit score.
Neither Klarna or 4th & Reckless will run credit searches against you which could possibly impact your credit rating.
Klarna can also provide a payment plan of 3 installments whereby the cost is split. This means there is a one-part payment at purchase, and two further payments at 30 and 60 days. Again, this is only available to UK customers.
General information on Klarna can be found here.
Paying with Klarna
Once you have selected your items and you are ready to complete your order, simply select Klarna as the payment method at checkout. We will take full payment for your order immediately when your order is placed. If you choose to use Klarna as your preferred payment option, payment is to be made to Klarna using either:
Pay in 3
Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here.
What happens if I don’t pay my Klarna statement?
Payment is due to Klarna 30 days after your items have been shipped. This timeframe applies to UK customers only, for other countries this may vary.
You will be sent a reminder two days before your payment is due. If you fail to make this payment Klarna will contact you by text or letter.
Please note, your credit score can be affected if you do not pay Klarna for your order on time.
What happens if I cancel a Klarna order?
If you wish to cancel an order, please contact us at 4th & Reckless directly. Klarna is a payment provider, and as such, cannot cancel orders.
Why haven’t I received my refund through Klarna yet?
We try to work through items sent back to us as efficiently as possible, but to allow us to complete our thorough checks, it can take up to 10 days for our warehouse team to confirm your refund. Once your refund amount has been confirmed, we will email you to let you know and at this stage your payment is released from our side. It may take a further 14 days from this date for the allocated funds to arrive in your bank account, depending on your payment method. More information about refund processing times can be found through Klarna.
If you are experiencing an issue relating to a delayed refund via Klarna, please contact Klarna Support.
Why has Klarna declined my order?
Klarna is an independent payment service. 4th & Reckless has no influence over whether your payment with Klarna is accepted or not. If you have any issues relating to an order being declined by Klarna, please contact Klarna Support.
What should I do if my order is missing but I am still being charged by Klarna?
It’s really rare for our orders to go missing, we’re so sorry if this is the case for your order. In the unlikely event that your parcel has been lost in transit, please contact us and we will be happy to assist you with this.
If you have a query relating to your Klarna account, please contact Klarna Support.