Once your order is dispatched, you will receive a shipping confirmation email to let you know it's on its way. This email will include your tracking details and a link to view delivery updates.
Delivery date is dependent on the delivery method you have chosen. To view the estimated delivery times for each shipping method, check our Shipping & Delivery policy.
If your parcel appears stuck or delayed with the courier service, check the provided tracking link for any status updates. Occasionally, parcels might not update immediately, so your patience is appreciated. If there’s no updates after a significant delay, we recommend contacting the courier directly or you can contact us to escalate the issue. Meanwhile, it’s a good idea to check with neighbours or secure local areas if a delivery attempt was made.
We always give the most accurate advice available to us on delivery times, however delivery times may be extended during particularly busy periods for our courier partners.