Returns Portal

4th & Reckless

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Please ensure you are entering the correct email and password to sign into your account. If you have forgotten your password, visit the forgotten password link to reset it. If you are still experiencing issues, please contact our Customer Care Team.

Why can't I sign in to my account?

Account

What is your return policy?

Can I exchange an item?

What should I do if my refund is incorrect?

Have you received my return?

I've received a faulty item, what should I do?

I've received an incorrect item, what should I do?

I’m missing an item from my order, what should I do?

Can I amend my order?

Can I cancel my order after placing it?

Orders & returns

Do you offer UK Next Day delivery?

What is your shipping & delivery policy?

Will I be charged customs and import duties?

Where do you deliver to?

I live in the EU, will I have to pay customs duty & taxes?

What should I do if my order hasn't been delivered yet?

I live in the US, will I have to pay customs duty & taxes?

I live in Canada, will I have to pay customs duty & taxes?

I live in Australia, will I have to pay customs duty & taxes?

I live in New Zealand, will I have to pay customs duty & taxes?

What is the last order date for Christmas delivery?

What is the last order date for New Year's Eve delivery?

Delivery

Do you offer student discount?

How do I use a discount code?

What methods of payment/currency do you accept?

What is Klarna and how does it work?

Will you run a credit search against me when I pay later with Klarna?

What happens if I don’t pay my Klarna statement?

Why has Klarna declined my order?

How do I apply promo/discount codes?

Do you sell gift cards?

Payment & Promotions

Where can I find sale on your website?

How do I know when your sale is on?

How long does your sale last?

Why can I only shop sale twice a year?

When can I shop the 4th sale?

Will you be getting more stock?

Product & Stock

How do I create an account?

How do I close my account?

I have forgotten my password, what should I do?

Do I have to make an account to place an order?

How do I subscribe/unsubscribe from your newsletter?

I'd love to work for you, how do I find out about job vacancies?

I'm a blogger and would like to collaborate with 4th & Reckless!

General information

Why can't I sign in to my account?Updated 7 months ago