What is your return policy?Updated a month ago
ALL UK RETURNS COST £2.95 WHICH WILL BE MADE PAYABLE BY THE CUSTOMER
THE RETURN FEE FOR US/EU ORDERS VARIES DEPENDING ON WHERE YOU LIVE
For UK customers, we are happy to accept returns within 14 days of your order date. If 14 days has passed, unfortunately, we are unable to accept your return.
To be eligible for a refund, your item/s must be returned in the original condition, unworn with tags attached.
Once you've registered your return, you have 7 days to send your return parcel to us.
Once your return is received, it will be inspected by our returns team. If your item/s are not in the original condition, damaged or missing parts for reasons not due to our error, we must reject your return and we cannot process a refund.
Exchanges
We currently offer exchanges for our UK customers. Simply choose to exchange your item(s) on our returns portal - you can exchange your item for a different size or different item subject to availability.
Note: If the original item purchased was part of a promotion or discount, the exchange amount is to the value of the original price paid.
We do not offer exchanges for EU or US customers. If you wish to exchange, you should return your original item and order a new item.
How to return
UK customers - please register your return through our online returns portal:
https://returnsportal.co/r/4thandreckless?s=1&lang=
EU customers - please register your return through our EU portal:
https://returnsportal.co/r/4thandreckless-eu?s=1&lang=&oid=&ce=
US customers - please register your return through our US portal:
https://returnsportal.co/r/4thandreckless-us?s=1&lang=&oid=&ce=
Refunds
We kindly ask that you allow 10 working days from the date your return reaches our warehouse for your refund to be processed or your exchanged to be fulfilled. If you still haven't received your refund or exchange in the given time frame, please contact us at [email protected] and we will look into this for you.
We do not refund the original delivery fee.