Returns Policy - How do I return an item? - Can I exchange?
For UK customers, we are happy to accept returns within 14 days of your order reaching you. If 14 days have passed, unfortunately, we are unable to accept your return. Once you've registered your return, you have 7 days to send your return parcel to
We currently offer exchanges to UK customers through our online portal. You can exchange your item for a different size or style free of charge, subject to availability. Once we’ve received your parcel back at our warehouse, we will be in touch via e
There are a few reasons why your refund amount may differ from what you expected. Some factors that may affect your refund amount include:. Return fee. All UK returns cost £2.95 which will be made payable by the customer. The return fee for EU orders
If you have used our returns portal, you will be notified via email once your return has been delivered to our warehouse. You can also track your return using the tracking reference number given when your return was registered. Self-post return. If y
We’re so sorry to hear that you have received a faulty item. We pride ourselves on the quality of our products, but unfortunately rare manufacturing faults may occur. If what you have bought is faulty on arrival please contact us as soon as possible
We're so sorry to hear that you have received an incorrect item. We pride ourselves on our service, but unfortunately, rare distribution errors may occur. If you have received an incorrect item, please contact us as soon as possible and our customer
Whilst we take every care to ensure you receive all the items you ordered, very occasionally mistakes can happen, so we apologise if this is the case. If an item is missing from your order, please contact us as soon as possible and our customer care
Our warehouse team works quickly to process orders, ensuring you receive your items as soon as possible. Because of this efficiency, we’re often unable to make changes once an order has been packed and is ready for dispatch. However, we’ll always do
When registering your return in the portal, please make sure to include the prefix “#” i.e. #4TH12345. If you are returning an exchanged item, please use your exchange order number starting with SW-. Please also ensure that you are using the correct
If you have not received a confirmation email for your order, this may be due to a typo in the email address entered during purchase. Please contact us with your order details, including your name, address used for the order, and any other relevant d