Our warehouse team works quickly to process orders, ensuring you receive your items as soon as possible. Because of this efficiency, we’re often unable to make changes once an order has been packed and is ready for dispatch.
However, we’ll always do our best to accommodate any changes you need. Please contact us as soon as possible and if we’re able to review your request before your order ships, we may still be able to help.
Amending an order
If you need to tweak your order, please contact us as soon as possible after placing your order with the order number and details of any changes you wish to make.
Unfortunately once your order has been picked and packed, we will be unable to make any amendments. This includes changes to:
Item size or style
Delivery address
Adding/removing items
Shipping method
Cancelling an order
If you do wish to cancel your order, we will always try our best to accommodate so please get in touch as soon as possible.
If your order has already been dispatched, don’t worry! Our returns process is super quick and simple. For more information about how to create a return, click here or go straight to our UK returns portal or EU returns portal.
We recommend that customers read our returns policy before returning an order to us.