I've received an incorrect item, what should I do?Updated a month ago

We're so sorry to hear that you have received an incorrect item. We pride ourselves on our service, but unfortunately, rare distribution errors may occur. 

If you have received an incorrect item, please contact us as soon as possible and our customer care team will be happy to help! To ensure we can resolve this as quickly as possible, please ensure you provide the following information: 

• Order number

• Name of the item you did not receive

• Name of the item you received in its place

• An image of the item you have received, including a photo of the label, swing tag and label on the poly bag

Received a faulty item? Click here to find out more.